Usability User-Ability Engineering
Human-computer interaction should be based on ergonomics, the business process and accepted customs to get the best results. Since accepted customs change over generations, they are extremly difficult to weigh or to measure.
That is why we do user interviews, use cases and “in situ” studies, to observe how people work.
We look at the problems to be solved first, before we search for the right technology.
That is our operational discipline and that is what makes us different from many other software companies. We live usablity, but to us the most important part to us is to support and improve user abilties.
So when we creat a user interface design, it will be done especially for you and we might as always break rules written down in academia.
Then we take a step back and look at the interoperability with other products or other systems and the hardware. After this we come up with the most reasonable solution and start with our iterative development process, where we do periodic reviews, to make sure that we still walk in the right direction. Clear priorities and small steps, that is what avoids stumbling in your IT project.
This is what leads to smarter solutions.
"db&w hat, nach einer kurzen und sorgfältigen Analyse der Geschäftsprozesse des Vertriebs in unserem Hause, eine Benutzeroberfläche entworfen, um alle relevanten Produktinformationen für ein Vertriebsgespräch zu bündeln.
Als Grundlage dienten die vorhandenen Datenquellen sowie die Analyse der Arbeitsprozesse vor Ort und Interviews mit den Vertriebsmitarbeitern.
Die Ergebnisse, insbesondere das resultierende Benutzerkonzept und der erste grafische Entwurf, dienen uns weiterhin als Vorlagen für die technische Umsetzung auf die im Zuge des spezifischen Digitalisierungsprozesses immer wieder Bezug genommen wird.
Die Zusammenarbeit mit dem kleinen Team von db&w war unkompliziert und flexibel."
"db&w has, after a brief and careful analysis of the sales processes in our company, designed a user interface to bundle all relevant product information for a sales pitch.
The basis for this was the existing data sources as well as the analysis of the work processes on site and interviews with the sales staff.
The results, in particular the resulting user experience concept and the first graphical design, continue to serve as templates for the technical implementation, which are repeatedly referred to in the course of the specific digitization process.
The cooperation with the small team of db&w was uncomplicated and flexible."
Markus Berger, Geschäftsführer KAISER+KRAFT GmbH